Service Commitment
TO ALL OF MY VALUED CUSTOMERS:
I wish to express my sincere appreciation to you for allowing Jim Lynch's Spirit Toyota to service your vehicle.
Everyday I strive to improve our dealership services, so if there is any way that I may improve my service to you, please don't hesitate to let me know. I regard my service customers with the utmost importance and know you are the key to my dealership's continued success in the future.
I decided to invest a large amount of money in a new facility with state-of-the-art equipment to provide my customers with the very best service available in the market today. Even though I choose to pay my employees more than most other Toyota dealers, our service charges still remain the same as all other Toyota dealers. The reason I do this is because I believe that a happy, well paid employee will work harder to achieve a higher standard of customer satisfaction. And in turn, I believe my service customers have a right to expect "excellent" service rather than just "good".
After we service your vehicle, you will get an e-mail survey from Toyota requesting your opinion of your recent service experience. It is extremely important to me that our service employees earn an "excellent" recommendation from you because in Toyotas' standards, "good" is not good enough.
So I thank you for your "excellent" service ratings and your vote of confidence.
