CUSTOMER TESTIMONIALS
Hi Dennis,
I know you see a lot of people every day so you may not remember me. On Friday, April 3 I brought my 2007 Camry to you for an oil change and minimum 30,000 service. I also inquired about software updates to resolve shifting and acceleration issues. Your Service Department did a software update and reset learning capacity to that of a new vehicle. My Camry now runs better than it has for long as I have owned it. It now runs like Toyota intended too. And on top of that the job was completed in less than forty-five minutes.
I want to thank you and the Technician that worked on my car for a “Job Well Done.” It’s nice to feel confident that my car that it will have “power on demand” when it is needed. My wife is also very satisfied with the service she received at your facility.
Thanks again. We will be returning to Spirit Toyota for all our future Service needs.
Sincerely,
Richard
Dear Mr. Lynch:
Good day to you! It was a pleasure meeting and chatting with you and Novina at the airport Friday, April 24th on our way to San Diego. Thank you for listening and understanding the extenuating circumstances of our recent purchase and return.
The primary purpose of this letter is to express my gratitude to the professionalism exhibited by your organization and a few of your exceptional employees. Clayton Elliott was extremely courteous and helpful in our selection of the Toyota Tundra. However, due to my husband’s previous neck injury, and the stiff ride of the Tundra, we were not able to keep the truck. My husband and I want to reassure you that this was not a negative reflection on Spirit Toyota or on Clayton Elliott, but a result of Joe’s medical condition. This was a first time experience for Joe and me as well as Clayton. Clayton Elliott and Mark Bischof’s willingness to work with us through this difficult time was exemplary. We did have to purchase our previous car back, but this expensive lesson was well worth it. Not only do we know that we are a car (not a truck) family, but we know that our next automobile will undoubtedly be purchased through Spirit Toyota.
We will recommend Clayton Elloitt and Spirit Toyota to all our friends and family, and look forward to a long and healthy friendship.
Sincerely,
Vickey
I wanted the dealership to know that I received excellent service from Dave Gavril . He has gone above and beyond to make sure I was taken care of . Thank you Dave for all your help. Nina
The following are comments from James Ontai on his survey from Toyota
Product presentation:
Excellent Product representation. It was a great experience to deal with a professional and courteous sales person. It allowed me to expedite a quick decision.
Negotiation:
Negotiation was hassle free, equivalent to Dave Smith Dodge. Excellent and Efficient.
Final paperwork:
Excellent and Super Quick. Quicker than applying for a cell phone.
Receiving your vehicle:
Shipping vehicle out of state to Hawaii was worthwhile the effort. Spirit Toyota is Number 1 so far in Service. It gave me a thumbs up outlook on Toyota. I kind of got a grim feeling when I tried to deal with Ressler Toyota. Ressler Toyota was rude and unhelpful due that I was an out of state customer, almost went to Nissan instead . But I kept on due to Quality of Toyota vehicles .
Dealership communications:
Excellent after the Sale follow up and immediate responses to messages and inquiries.
Comment:
This dealer is highly recommended by me. Excellent service, professional and courteous salesperson. I have recommended completed sales to a lot of friends who wanted diesel dodges to Dave Smith and I will recommend a lot of people to Spirit Toyota as well for Toyotas. I can't say the same for Ressler Toyota, Sorry.
Received on 01-06-2010
Attn. Sales Manager
Dear Sir:
On 11-14-09, I sent you folks, Bommarito Honda, and Valley Ford requesting
Some advice on a vehicle my wife and I are planning on buying soon the upcoming
Year.
Your Sales Consultant - Mr. Ted Habeck - was the ONLY gentleman who responded
In just a few days and helped us tremendously. I realize that all these folks sell good cars,
But the interest Mr. Habeck obviously took on our behalf - and NONE of the others did -
Had greatly influenced our decision and we have decided to come to your dealership and
Buy a new Toyota shortly when the weather improves and warms up a bit.
We just wanted to give Mr. Habeck a pat on the back for being so very helpful. It seems
To me the folks at the other dealerships have forgotten good manners and how to sell cars,
But not Mr. Habeck. He got the job done and we appreciate it very much.
Thanks again to ALL of you, but Mr. Habeck made your place SHINE above all of the
Rest! I guess your place is SECOND TO NONE and SUPERIOR TO MOST!
Happy holidays to all of you folks See you soon! Those other places need to learn your common courtesy-methods and how to sell cars because they seem quite inferior to you folks!
Richard Kessler
